There are countless ways to address customer needs through traditional channels like websites, marketing landing pages, proprietary apps and of course contact centers, over phone or email. As a result, customers spend a lot of time wondering where best to get assistance from businesses to find missing information about a product they want to buy or to support them when they have issues with their orders.

With Business Messaging, companies are taking Conversational Commerce, i.e. the intersection of messaging apps and shopping, to the next level by providing a familiar, convenient and comfortable environment for users who spend a considerable amount of time on social media and messaging apps like WhatsApp.

Register for this webinar to view a fireside side chat between Arabian Business Editor, Matthew Amlot and MENA Client Partner, Meta, Maissa Fatte. Also hear from from Ahmet Gürsoy, Chief Supply Chain Officer at Modanisa, and Shaheer Usmani, Head of Marketing at Azadea Group on their use of the Business Messaging tool:

● Create personalized, conversational commerce experiences, which deliver strong conversion rates and ROI
● Adapt to the newest trends and lifestyle preferences of modern consumers
● Deliver new, high-quality customer experiences and increase customer satisfaction and loyalty in over 150 countries