On-Demand - Part 3: Managing passenger flow in stations post-lockdown

The COVID-19 pandemic continues to affect where we can go and how we can interact. Social distancing is most vital, and most difficult, in closed public spaces where people can form crowds. For the benefit of passenger health, confidence, and service viability rail operators and infrastructure owners must manage passenger flow. How can we monitor, analyse, predict (the unpredictable), and control this flow? How can we use the information we gather to redesign spaces, and services and change what and how we communicate to passengers?