Taking a citizen- or business-centric view of services that traverse more than one agency or jurisdiction both creates and reduces opportunities for ICT suppliers. Winners include cloud, cyber-security, workflow and automation suppliers and potential losers include suppliers supporting agency legacy or point solutions that represent a duplication of function or can’t be opened up via APIs.
Attend this webinar if you want to learn more about what Life Journey Mapping is, how far it has progressed, who’s driving its adoption and what if any impact COVID 19 might have.
General Manager of Research
Chris is Intermedium’s General Manager of Research and lead analyst for WA, SA and ACT.
Chris specialises in Service Delivery, Procurement Reform and Data Analytics.
Chris and his team produce data-driven analysis and insights on a daily basis, covering a wide range of topics such as ICT procurement reform, cloud services, data analytics, cybersecurity, and digital transformation of government services across federal and state jurisdictions. He also personally undertakes research and conducts in-depth interviews with senior decision-makers in public sector ICT.
Chris holds a Bachelor of Social Sciences degree from the University of Sydney.