Beyond Legacy: Are Mindsets the Biggest Hurdle to Insurance Innovation?

Innovation in insurance is often framed as a technology problem. Legacy systems, fragmented data, and complex infrastructure are frequently cited as the primary barriers to progress. Yet for many insurers, the greater challenge lies elsewhere - in entrenched ways of thinking, decision-making, and risk appetite that can slow the pace of meaningful change.

This session explores whether mindset, not technology, is the true bottleneck to innovation. From leadership incentives and organisational culture to the industry’s deeply embedded risk discipline, we’ll examine how insurers are navigating the tension between stability and transformation and what it takes to move beyond legacy thinking to unlock genuine innovation across products, operations, and business models.