The ways in which insurance is bought and sold has been fundamentally disrupted. The emergence of fully digital distribution channels has brought into question what place the agent has as a human intermediary in distributing insurance policies.
Although we are seeing a higher uptake of digital distribution of insurance policies than ever before, questions remain as to how much of the buying process can and should be digitised. For consumers used to human interaction in the distribution process, will the experience suffer if made entirely digital?
How much has the traditional role of the agent been disrupted?
Are there some parts of an agent's work that can't be digitised?
How should agents integrate technology solutions into their workflow?
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.
Prahlad Agarwal is a senior finance and strategy executive with multi-country experience in banking & insurance, who is currently supporting the CFO of US Business at MetLife Inc. In 2020, he received the MetLife Purpose award among global...
Yamini Bhat is recognized as a leader in driving sales transformation and technology implementation for large enterprises. In a career spanning over 15 years, she has delivered a significant impact for Fortune 100 companies and Start-ups...
Matt Kenyon is a content producer and moderator at Insurtech Insights. Since 2018, Insurtech Insights has been building an industry leading insurance network - community driven and highly curated, we connect insurance professionals with the best...