Serving customers well isn’t the easiest thing in the world. In the insurance industry, one of the key topics of conversation is how to interact with consumers along their customer journeys and provide a great experience. As insurtechs pop up around the world with the capacity to provide great CX, insurers have to step up to the plate and start knocking customer service out of the park or else find themselves languishing behind their competitors. Partnerships can be a fantastic solution to this problem, however. With the right partner, insurers can improve interactions all along the customer journey and our expert speakers will be showing you some great case studies of how this has succeeded in the past and show you how it can be done in the future.
How can partnerships enable improved customer service?
Which aspects of the customer journey are in the most need of improvement?
How can insurers leverage partnerships to create first-class customer engagement?
James Orchard is the CEO of QBE Ventures, the venture investment and development arm of QBE. James and his team invest in, and build alongside, early stage technology companies that have the potential to reshape the insurance industry.
Co-Founder and Chief Innovation Officer at Cover Genius
Chris Bayley is the Co-Founder and Chief Innovation Officer of Cover Genius, one of the fastest growing insurtechs globally. Cover Genius has received dozens of awards within insurance and tech circles for its patent-pending platform and global...
Rita has been the CEO of Insurtech Australia since April 2019 with the mission of helping Australia become a world leading Insurtech ecosystem, having previously been on the founding leadership team and Advisory Committee.
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.