Advocates for automated claims point at the improved efficiencies and lower costs of reducing the reliance on human interactions. However insurance needs a personal touch – people make claims at stressful times.
For innovators in claims, automation allows insurance professionals to use their personal skills in a smarter way. Adjusters can focus on the nuances of their roles, while outsourcing the monotonous tasks to an AI. But if skilled people leave the insurance industry, who is checking the automations? Can automation work alongside only less experienced professionals or will insurers always need experienced staff to sense check the automations?
How do you create a unique tone of voice with your brand if everything is automated?
Which trends in tech are allowing powerful automated decision making possibilities?
Luiza Gusmão is VP, Customer at Cover Genius, the embedded insurance company that protects the global customers of the world’s largest digital companies including Ola, Booking Holdings, Intuit, eBay, Shopee & more. With a world-leading NPS of +65,...
As the driving force in growing AutoClaims Direct from a bootstrapped startup into the leading virtual claims provider in the insurance industry, Ernie’s goal from day one has been to unify the auto claims process through innovative solutions that...
Director, claims innovation design and delivery at Allstate
Jeff Ryan is the Director of Claims Innovation Design for Allstate Insurance Company. He has over 18 years of experience in the insurance industry with a background in claims management, process improvement, line leadership, and digital design. He...
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.