Claims. Arguably, the ultimate test of any carrier’s customer experience. Ultimately, this is your most important opportunity to make a good impression and if you falter here, the outlook is pretty bleak. Unfortunately, as the trend of customers reaching for the cheapest policy each year and expecting higher quality, “Amazon-like” service with each passing search on Google, the onus is now on carriers to transform their claims processes like never before. But what’s the ideal outcome? For both operations and customer experience, the word “efficiency” is key.
In this session, our guests will show you where to optimise your claims process, how to undergo the transformation and how an efficient process can turn your claims team into a driving force of retention.
Why is “efficiency” so crucial in claims?
What parts of the claims process should carriers try to optimise?
Which technologies are best suited to improve efficiency and how should you implement them?
Senior Vice President & Chief Claims Officer at RSA
Karen was appointed Senior Vice President of Claims in August 2018 with responsibility for the Casualty, Legal, Complex and Property claims. In 2020, the entire Claims function, including Shared Services and Auto Physical Damage, was aligned under...
Ben is the Co-Founder and CTO of Laka, who are challenging outdated traditional insurance to provide customers with a fairer, collective-driven approach to cycle insurance. Ben has been building software teams and systems for over 20 years,...
Christian can proudly call himself the creator of the FRISS product. He has been leading the Product Development & Operations since day one. He is a renown thought leader in the field of fraud, risk and compliance, especially when it comes to...
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.