The idea of the “customer-centric insurer” has been discussed for a while now. Insurers are constantly asking how to reach this pinnacle of modern business practice but have still been falling short when it comes to the execution. As always, there’s no one-size-fits-all approach to every customer but there are some principles that you can stick to so you know you’re on the right track. Put simply, there are 3 “Rs” that you can live by to focus your efforts in the right areas: Relevance, Relationships, and Risk Management. This session will dive into these concepts to show you how to make insurance relevant to your customers, build an ongoing relationship with them and how the information you have can improve risk management for better understanding of the customer and more personalised products.
Why are insurers struggling to be consumer-centric?
What does a great customer experience look like?
How can insurers incorporate the 3 "Rs" into their business model?
Chief Customer and Marketing Officer at Future Generali
Rakesh Wadhwa is Chief Customer and Marketing Officer at Future Generali. With 21+ years of diverse experiences in Life Insurance industry across several markets and in varied business situations, he has worked in multiple sales channels in front...
Michael Chan is Co-Founder & Co-CEO of Bowtie, Hong Kong’s first virtual insurance company. Michael is an actuary by training and believes that while insurance is a fundamentally good product for society, the industry has much to improve upon....
Thomas Dijohn has been with dacadoo (www.dacadoo.com) – a leading Swiss technology company working with digital health engagement and enhanced underwriting – since 2015 currently serving as the Senior Vice-President Asia-Pacific.
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.