Recorded Thu, November 19, 2020 2:47 am (EST)
WEBINAR DETAILS
  • When
  • About
    The idea of the “customer-centric insurer” has been discussed for a while now. Insurers are constantly asking how to reach this pinnacle of modern business practice but have still been falling short when it comes to the execution. As always, there’s no one-size-fits-all approach to every customer but there are some principles that you can stick to so you know you’re on the right track. Put simply, there are 3 “Rs” that you can live by to focus your efforts in the right areas: Relevance, Relationships, and Risk Management. This session will dive into these concepts to show you how to make insurance relevant to your customers, build an ongoing relationship with them and how the information you have can improve risk management for better understanding of the customer and more personalised products.
  • Agenda
    • Why are insurers struggling to be consumer-centric?
    • What does a great customer experience look like?
    • How can insurers incorporate the 3 "Rs" into their business model?
  • Price
    Free
  • Language
    English
  • OPEN TO
    Everyone
  • Dial-in available
    (listen only)
    Not available.
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