The 2021 Guide to Customer-Centricity

There’s no doubt about it, the world of insurance is in a drastically different place from last year. We have been well and truly thrust into a fully consumer-centric world and if you’re getting it wrong, your customers probably don’t think you’re getting much right. As the dust settles and the shift from product-orientated to customer-orientated starts to take hold of the market, you need to know that your whole team is pulling in the same direction.

In this session, our industry experts will give you insight into how to build that customer-focused team from the ground up. You’ll learn how to ensure that from day 1, your team is geared towards delivering exceptional value for your customer and meeting the latest needs after a period of immense change.