With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with clients. Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies, and insurance claims. But in our increasingly remote world, consumers have come to expect the ability to conduct business remotely, with any device they choose, and at their own convenience.
The challenge is how to provide a superior customer experience within the confines of remote digital processes. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.
Former Chief Digital and Transformation Officer at AXA,
Tomasz grew up in Poland, where he also started his professional career as an entrepreneur at the tender age of 19. His work across multiple industries and countries provided him with experience in areas of business growth, transformation,...