Recorded Wed, September 30, 2020 9:00 am (EDT)
  • When
    London (GMT 1:00)
  • About
    The world is increasingly digitized and, let’s face it, we’ve been asking for it. And now, in the midst of a global pandemic, it’s nothing short of a necessity. Ever since the first app was launched the world has been crying out for more ways make our lives easier with technology. The success of companies like Uber and AirBnB shows we’ve taken countless opportunities to remove humans from the process of consumption. But is this universally applicable?

    Within life insurance, huge strides have been made towards digitizing customer journeys. Automation, from chatbots to electronic health records based underwriting, has meant that we no longer have to engage with another human being through the entire processes. Yet studies are showing that this isn’t leading to the first-class customer experience we’re all striving for — and insurers should really take note. The fact people are talking about health, wellness and life itself more than ever — all deeply personal things — may provide a golden opportunity to humanise insurer-policyholder relationships once again.
  • Agenda
    • What expectations do customers have of life insurers?
    • How to create engaging customer journeys that fit with customer needs
    • How to blend the human touch with the digital journey
  • Price
  • Language
  • Dial-in available
    (listen only)
    Not available.