Communication: The Secret Key to Loyalty

Since Covid-19 took hold, customers have been contacting their insurers in their droves. There have been surges in claims for health, travel and business interruption and customers have been desperate for insight into whether they'll be covered. But with in-person channels removed and fewer people to man the phone lines, some customers have been feeling lost with some questioning their already fragile loyalty to their insurance providers.

In an increasingly digital world, further accelerated by the pandemic, insurers are going to have to better communicate with customers and our experts will not only give insights into how to do this, but how this creates a loyal customer base imbibed with newly discovered trust.