Hear from industry leaders on how they’re meeting the challenges of a changing macro environment, increasing customer expectations, and the growing role that technology and AI play, to deliver a better claims customer experience while managing operating expenses.
Agenda
How are customer expectations changing with respect to the claims experience? How is this driving innovation priorities?
How do you stabilize the need for speed of claim settlement with the risk of fraud?
What challenges are there with automation at scale, and, in particular, how can you address concerns about the impact of AI and potential bias?
Ali joined Vitality in March 2015 and is the Chief Commercial Officer. He trained as a doctor at St George’s Hospital Medical School, and practised medicine in teaching hospitals in London. He subsequently joined McKinsey & Company, then continued...
Manjit Rana, is highly regarded as an industry thought leader and one of the pioneers of the InsurTech movement. He has led the charge for informing and educating traditional, well-established players to remain relevant by helping to shape new...
Tony Tarquini is a thought leader, advisor, mentor, conference speaker and chairman. Co-author of The InsurTECH Book (an Amazon best-seller), he applied lessons learned in success and failure from an early life as an international athlete...
Merlin is the Head of Content for ITC DIA Europe the two market-leading insurtech events that merged in 2022. ITC DIA bring together the movers, shakers, leaders and innovators in insurtech and always look to drive innovation in the industry by...