As companies are putting the nuts and bolts in place for their tech-touch programs, there’s one role they can’t do without – CS Ops.

Yup, the CS Ops role is critical in delivering and optimizing successful tech-touch programs, ensuring that everything runs smoothly. But it can be a daunting task. Especially if you’re just getting started.

Together with 'nuffsaid, we're hosting a webinar where we'll be joined by a panel of experts to help us get some clarity on the role of CS Ops in tech-touch – what it is, what it’s not, and the metrics that matter.

And of course, we’ll conclude the session with a Q&A.

You don’t want to miss this one! Register now to join us on Tuesday, Sep 21, 2021 at 12 pm ET (6 pm CET).
  • Defining the CS Ops role (is it really just operations?)
  • The role of CS Ops in tech-touch: tasks and responsibilities
  • The metrics to look at: analysis and reporting
  • The tools you’ll need: processes and enablement
Bora Lee
Manager, Customer Enablement at ChurnZero
Lane Holt
Director of Customer Success Operations at Gainsight
Sonam Dabholkar
Customer Success Operations Director at Gong
Mary Poppen
CCO at Glint
Remco de Vries
VP of Marketing
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