About
We’re excited to invite you to the first webinar panel discussion of 2021. For one hour, Customer Success leaders Anika Zubair, Rick Adams and Gurprem Sagoo will discuss the impact of digital CS and the rise of the Digital CSM. How do you collect and make sense of customer feedback when customer feedback is everywhere? How do you create effective processes to manage customer feedback? Plus, what should your tech stack look like to set you up for success?

Our panelists will be diving into all of the above and then some! Register today to make sure you don’t miss it.
When
Wednesday March 3, 2021, starting at 6:00 PM CET
WEBINAR ENDED
Agenda
  • What’s digital CS and what impact will it have in 2021?
  • What’s a Digital CSM and what are their responsibilities?
  • How has the digital era impacted how we leverage customer feedback?
  • How do you create the foundations for collecting customer feedback?
  • How do you leverage customer data in the feedback process?
  • What does the CS tech stack look like for collecting customer feedback?
  • What’s next for Digital CS? (AI bots and beyond.)
Presenters
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Remco de Vries
VP of Marketing
Remco is the VP of Marketing at inSided, the only community platform built specifically for Customer Success. Remco has fallen in love with the ever-developing world of Customer Success.
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Anika Zubair
VP of Customer Success at inSided
Anika is an industry thought leader, CSM LDN community co-founder, podcast host, and a regular speaker at Pulse, the number one global CS conference. She’s scaled Customer Success efforts at B2B startups as well as scale-ups and built teams across the APAC, EMEA, and US regions.
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Rick Adams
CEO and Founder at PracticalCSM
Rick is a Business Outcomes & Customer Success expert and published author, and he is the founder and CEO at PracticalCSM.com. His company offers best practice Customer Success training, certification and CPD that delivers measurable results in productivity, efficiency and effectiveness for CS teams and individual professionals of all levels from beginners through to seasoned experts.
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Gurprem Sagoo
Customer Success Manager at Planhat
Gurprem is a CSM at Planhat with over 6 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy and Community. Gurprem is also a part-time musician and an avid record collector.
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