Calling all first-time community managers!
We’re chatting with Etienne Nichols, Community Manager at Greenlight Guru about how he has navigated building and managing a community as a first-time Community Manager.

We’ll discuss some of his biggest takeaways and learnings over the last year and answer any questions new (or not so new) community managers should know.
Vishwas Katti
Customer Success Manager
Engineer by brain, relationship builder at heart, optimist at soul.
Vish, is a CSM at inSided and he currently helps customer success & community professionals looking to increase support efficacy, customer engagement, advocacy, and effectively gather product feedback via digital communities and centralized customer hubs.
And fitting with the theme of this AMA, Vish turned into a first time, full time community builder and manager a couple of years ago as he started off as an Implementations & Migrations specialist at inSided.
Etienne Nichols
Community Manager
Etienne Nichols is a Community Manager and Medical Device Guru who loves learning and teaching how systems work together. His company, Greenlight Guru is a leading B2B SaaS company that is building the premier community for MedTech professionals to learn, teach, and network with one another. Etienne is also the host of the Global Medical Device Podcast, and frequent speaker at MedTech industry conferences and events.
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