About
Every year, the third Monday in January is Community Manager Appreciation Day. This year, following Gainsight’s acquisition of inSided, we’re joining forces with no other than Gainsight’s CEO, Nick Mehta, to celebrate the merge of Customer Success and Community. We’ll talk about what this means for the industry, what’s next for Community Managers, and of course, the burning question, is this the golden ticket to driving NRR?

Plus, you’ll get the opportunity to nominate your favorite Community Manager (could be you, could be a colleague, anyone!) in the chat for a chance to win The Community Manager’s Ultimate Self-Care Kit.

If you’re in Customer Success or Community, you don’t want to miss this!
Agenda
  • Customer Success :heart: Community – What does the combination of Customer Success and Community Management mean for Gainsight and the industry?
  • The perfect fit – So Community Managers and CSMs.. What’s their job? What isn’t their job? How do they work together?
  • What now? – What will the relationship between CS and Community look like in the coming years?
  • Digital-led: How community can scale CS efforts.
  • Hello, NRR – Driving positive Net Revenue Retention through Community.
  • A seat at the table – How will the role of the Community Manager evolve? Is this the first step toward Chief Community Officers?
  • AMA – 10 min of all your burning CS and community questions.
Presenters
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Rea Stambuk
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Remco de Vries
VP of Marketing
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Nick Mehta
CEO at Gainsight
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