About
How do homebuilders prioritize customer satisfaction and loyalty? How do five-star contractors win projects, track customer sentiment, and deliver VIP client experiences? These are some of the questions we will address during our expert panel featuring Luke Thomas, CEO of H&L Design and Build, and Natalie Miles, General Contractor at Wardley Homes, as they discuss the crucial role of clear communication and transparency in home building. Join us to learn how to streamline your processes, build trust with clients, and deliver exceptional customer experiences.
Agenda
  • Discover key elements of high-tech & high-touch client experience
  • Learn how to educate homeowners on the building process and potential costs
  • Implement communication & visualization tools tools to keep clients updated and meet their expectations
  • Exercise how to practice empathy and understanding in managing client stress and expectations
  • Nurture the value of in-person communication and face-time in building trust
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