In this session, the presenters will address how to manage challenging applicants and how to process difficult FOI requests including a discussion about:
• Vexatious applicants
• Overly broad requests
• Email chains
• Video and audio footage requests
• Non-responsive information
• Records retention practices and
• FOI and communications policies
Can’t make a session at the scheduled time? Registrants will receive a webinar recording after each session to catch up at their convenience.