Drastically reduce the number of e-mail tickets with the new, innovative GUURU SmartForm feature.
If you are in eCommerce customer service, this webinar will be very useful for you! Especially in view of Black Friday and the upcoming holidays, coupled with the COVID-19 related measures, online shopping will continue to increase massively.
Therefore, the time is right to implement an easy to use solution that relieves the customer service while satisfying customers.
This webinar will provide you with an in-depth analysis of:
· Root causes for email tickets overload in customer service
· Costs associated with e-mail tickets overload
· Potential email tickets deflection strategies
After the webinar, you will have a clear understanding of how to:
· Detect unnecessary email tickets
· Reduce email tickets for good
· Provide the best possible customer experience at the lowest cost possible
The GUURU SmartForm is an AI-based solution that analyses the content of questions asked and directs them to the most appropriate knowledge source. This includes automated answers and live support from the community. It will enable you to improve CX and increase sales conversion.
When: Thursday, November 26th, 2020, at 4:00 PM CET
→ If you can’t make this date, don’t worry. Register anyway and you will receive the link to the recording.
Benno Marbach is COO & co-founder of GUURU. GUURU is a pioneer in next-generation customer service technology. The award-winning solution cleverly combines artificial intelligence with the human expertise of product users.