Because of the shift in behavior brought by COVID pandemic, businesses need to be able to answer customer needs and questions on platforms like social media and websites in a timely manner.
Join thought leaders from Groworx and Freshworks as they discuss how you can effectively choose your livechat or chatbot platforms in order to ensure business success.
Agenda
The current digital landscape
Cross channel integration for a unified customer experience strategy
Live chat vs Chatbot
Q&A session
Dan Sandiford
CEO and Co-Founder, Groworx
Dan Sandiford is the CEO and Co-Founder of Groworx. With 20 years of experience in building and running technology-driven businesses, Dan leads and envisions thoughtful solutions for organisational needs.
Shelley Beeston
Chief CX Officer, Groworx
Shelley Beeston is Groworx's Associate Director for CX. With 18 years of experience across various industries, Shelley drives human-centered thinking in organisations and helps them enact improvement and digital transformation in key areas.
Arvind Sekar
Lead Partner Sales Engineer of the ANZ Region, Freshworks
Arvind Sekar is currently leading the Partner Sales Engineering team for India, Singapore and ANZ regions for FreshWorks. His primary role is to provide a seamless selling experience to the partner community of FreshWorks suite of customer engagement and employee engagement suite of products. He comes with close to 11 years of experience in the enterprise software area and has played multiple roles such as consulting, solution and product selling, product development, customer service and support.