About
Your call center is often the first point of contact for potential clients which means that it is often the deciding moment in whether or not you will close that deal.

Join us on Thursday, May 13th at 2:00pm CST to learn how to optimize agent interactions with customers while delivering a consistent brand voice that will result in more closed business.

Agenda
  • Drastically Decrease Agent Ramp-Up Time
  • Drive Consistency and Reliability Across Your Call Center
  • Set More Appointments and Close More Business in the Home Improvement Space
Presenters
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Christopher Hove
CMO Matrix Home Solutions
Experienced marketing, technology, training and telecommunications expert within the remodeling industry. Currently focusing on building long-term, mutually-beneficial, relationships with service providers and remodeling companies for Grosso University. My passion is leveraging the power of people, processes and technology to help organizations achieve explosive growth.
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Marc Berstein
CEO & Founder at Balto
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers.

Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.
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