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About This Webinar
How can firms leverage digital platforms to increase distribution opportunities and improve client experience? This session will discuss different ways in which firms can leverage technology and automation to improve customer insights, accessibility, onboarding and servicing; provide limited advice or support advisers; strengthen client relationships and better inform business decision-making.
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Andrew Cummins
Partner, NMG Consulting
Andy is primarily focused on the asset management industry but also has consulting experience with wealth managers and insurers. He works with senior management teams and board members in Australia and globally on strategy development and implementation, including mergers and acquisitions.

Andy has over 20 years’ experience as a senior executive within the industry as well as four years as an independent consultant before joining NMG.
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Warwick Angus
Head of Corporate Development and Market Infrastructure, Iress
Warwick is an experienced financial services and technology executive, with deep market knowledge and experience in Australia, as well across Asian, North American and UK markets.

He has held local and global leadership roles with Ernst & Young, Computershare and AMP, with demonstrated success in leading clients and businesses through periods of major disruption and transformation.
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Nicole Hammond
Head of Client Experience, Bennelong Funds Management
Nicole is head of client experience at Bennelong, with 14 years of funds management industry experience.

Nicole joined Bennelong in 2012. She was promoted to head of investment operations in 2015, and then on to the newly created role of head of client experience in May 2019.

Her previous employers include Aviva Australia (MLC) and Mercer Australia, with roles encompassing fund accounting, middle office, unit pricing, corporate finance, client experience and operational due diligence. Nicole has a bachelor of applied science and is a chartered accountant.
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Tyrone Ko
Head of Customer Experience, AustralianSuper
Beginning his career as a management consultant with a focus on customer management, Tyrone has spent the last seventeen years focussed on superannuation, investments and insurance in program, project and product management roles, director’s office and customer-facing management positions.

Tyrone’s current role at AustralianSuper, where he has been for over 7 years, is Head of Customer Experience – where main customers are members, businesses and advisers. His primary responsibility is customer experience management and service strategy, design and transformation.
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