Blended Retail and Omni-Channel are all the rage in retail right now. About 95% of people start their journey online, yet the transition to the brick and mortar store is clunky at best. From texting responsiveness to two-way video walk-arounds, Sam will explore the best practices as well as the gaping holes of opportunity for dealers in this new retail landscape. When the customer’s digital journey experience seamlessly integrates into the physical store experience, everyone wins.
Sam is President of Garage Composites, which features 20-Clubs for the Powersports, Marine and Bicycle industries. Within each industry, Garage Composites offers private and OEM sponsored 20-Clubs that provide intensive and accountability-based environments.