WEBINAR DETAILS
  • About
    Like many businesses focused on CX, JustPark was looking for a way to solve most customer service department’s main dilemma: How to reduce the wait time for customers while reducing the workload of customer service agents. Automating customer service at scale with a chatbot seemed like the right technology solution to help them achieve their goals. An important consideration during their search for the right solution was to find a chatbot that would seamlessly integrate into their existing Zendesk platform. The combination of people, processes and technology between Zendesk and the selected Solvemate service automation platform worked so well that JustPark won the Best Technology Integration in Customer and Employee Engage at the 2020 Engage Awards!

    Join this presentation to learn from customer service award-winning JustPark:

    • How technology helped them improve customer self service rates while increasing the support team's morale
    • How they found technology partners that shared their vision for innovation
    • How the cost savings of the new solution allowed them to re-invest funds into new departmental projects
    • 5 top tips for creating an award-winning customer service strategy with customer service automation
  • Price
    Free
  • Language
    English
  • OPEN TO
    Everyone
  • Dial-in available
    (listen only)
    Not available.
FEATURED PRESENTERS
  • Webinar hosting presenter

    Mike Miner

    Senior Growth Manager at JustPark
    Results driven, self motivated, manager with international work experience and a successful track record for building award winning CS teams within high pressure environments. Flexible, Organised and Robust with leadership qualities gained through...
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  • Webinar hosting presenter

    Kelly Davey

    Account Executive at Solvemate
    Kelly is extremely passionate about customer service and improving customers experiences. When she’s not helping companies improve in those fields, she’s out exploring wine bars, restaurants, or a new city. Originally from North Carolina, she...
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  • Webinar hosting presenter

    Steve Hurst

    Editorial Director at Engage Business Media
    Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites,...
    Full Profile
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