We spend a lot of time thinking about exceeding customer expectations with CX. But in the best implementations, the beneficiaries of improved CX aren't just the customers, but your team members as well.
Making their work lives easier pays significant operational, financial, and psychological dividends, and we'll explore those benefits in this live broadcast.
Your co-hosts for this session are:
Jay Baer is the founder of global marketing and CX consultancy Convince & Convert, best-selling author of six books, and a hall of fame keynote speaker.
David Troll is the Vice President for Smart Home Services for DISH Network, an expert on global business operations and a former Senior Director of Client Success at Oracle.
Jay and David will discuss:
*How thinking bigger about CX benefits impacts strategy (and results)
*How to know if you have an EX (employee experience) problem, and what to do next
*How you can enhance EX throughout the organization, even in large, distributed, field service workforces
*How leading organizations are combing CX and EX initiatives with great success
President & Founder, Convince & Convert
He has created five multi-million dollar companies, and is a 7th-generation entrepreneur. He is the President of Convince & Convert, a consulting firm that helps the world's most iconic brands like The United Nations, Nike, 3M, and Oracle use technology to win new customers, and keep the customers they've already earned.
Vice President for Smart Home Services, DISH Network
David is an expert on global business operations and a former Senior Director of Client Success at Oracle.
Vice President for In-Home Services, DISH Network
Robb is an expert on internal transformations and global business. He leads DISH Network W2 workforce and oversees third party relationships.