Is this the year that CX finally gets its due? In organizations and enterprises all around the world, executives are falling in love with the fact that customer experience is the heartbeat of successful customer acquisition AND customer retention.
Resources and attention are starting to flow to CX, giving customer experience leaders a lot of responsibility, and a lot of options. Maybe.....too many options?
The big question now isn't "is a focus on CX going to help our business?" The new questions is "what, specifically can/should we do to power CX enhancements?" That question will be answered in this special Webinar from Oracle CX.
In honor of Valentine's Day, we want to help you create a lovable CX roadmap in 2019. To do so, we've recruited three renowned CX experts for a special Webinar about what initiatives provide the most bang for the CX buck, and where to start on this year's journey.
This session is hosted by Jay Baer, founder of Convince & Convert, New York Times best-selling author, and hall of fame keynote speaker. Jay is joined by two outstanding CX thought leaders:
Blake Morgan, the author of More is More and host of The Modern Customer Podcast
Ian Golding, the author of Customer What?
Plus, this session will include contributions for CX superstars Shep Hyken, and Jeanne Bliss.
So many options and alternatives for improving your CX this year. Where to start? Learn the 5 trends these leaders LOVE for 2019.
President & Founder, Convince & Convert
He has created five multi-million dollar companies, and is a 7th-generation entrepreneur. He is the President of Convince & Convert, a consulting firm that helps the world's most iconic brands like The United Nations, Nike, 3M, and Oracle use technology to win new customers, and keep the customers they've already earned.
Keynote speaker, author and customer experience futurist
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube.
Certified Customer Experience Professional and Customer Experience Specialist
Founder of Customer Experience Consultancy. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.Ian has published over 300 articles on the subject and delivered keynote speeches globally. Ian also served on the inaugural board of Directors of the Customer Experience Professionals Association (CXPA), of which he was a founder member. Ian was also the first person in the world to be authorised by the CXPA to teach the Certified Customer Experience Professional (CCXP) accreditation.
Senior Director, CX Customer Evangelism at Oracle
Angela Wells is an experienced marketing and market research professional who has a proven track record with B2B and B2C marketing, as both a line-of-business expert and a professional consultant. Angela is a talented leader, motivating her team to increasingly contribute to the organization through a broader set of responsibilities covering analyst relations, public relations, speaking engagements, usability, retention, customer programs, and customer advocacy.
In Angela's current role, she leads customer evangelism, references, and events for Oracle's $1.2B Customer Experience Cloud. As such, she works with leading Fortune 1000 senior executives on customer reference, marketing and advocate activities across media channels.