Black Friday week means where is my order asked a thousand times, tickets that nearly double, and questions that land at eleven at night and sit until morning. The same team, the same hours, and every slow reply is a sale going somewhere else.
This session is about answering all of it, 24/7, without hiring for the peak. Every channel in one inbox, the basics that hold up under volume, and an AI Agent connected to your webshop that handles the WISMO flood on its own. All of it realistic to put in place before the traffic arrives.
In 30 minutes, we'll start with Black Friday as it actually happens and what it costs, work through what you can still fix before peak, take a first look at what we've been building for the future of eCommerce, and send you home with the Emergency Kit checklist.
- The things that haunt us: Black Friday as it actually happens. WISMO in bulk, the inbox that doubles, the questions that arrive after hours, and what each one costs you.
- What you can still fix before peak: Every channel in one inbox. Routing, auto-replies and auto-closing so your team only sees what needs a person. An AI Agent connected to your webshop, so WISMO answers itself 24/7 without hiring.
- A first look at what's next for eCommerce: A sneak peek at what we've been building to shape the future of eCommerce.
- The Emergency Kit checklist: What to connect, what to automate first, and what to leave for after peak. Sent to everyone who registers, with the recording.
