FBX, Financial Benchmarking & Omnichannel Experience, brings together competitive performance data and customer journey research to provide a comprehensive assessment of your competitive position. Through a synchronized view, FBX provides targeted information to identify key levers for improving your relative performance.
Our data driven solutions and insights provide consumer lenders real-time benchmarking equipping them to:
• Better understand their competitive position
• Take the heavy lifting out of their competitive analytics and pricing management
We track the following types of consumer lending:
Home Equity, Small Business, Unsecured, Personal Loans & Liens, Auto, Fintech
Our Omnichannel Banking Research allows institutions to competitively benchmark their customer experiences across all channels, including:
• Digital channels
• In-person channels
• Telephone channels
Leveraging real accounts from thousands of consumers and small businesses, we benchmark the customer experiences of: Banks, Big Techs, Fintechs, Credit Card Providers, Credit Unions, Lenders, and More.