An early pioneer in the beauty and wellness e-commerce industry, Steve Terry has founded and owned some of the world’s largest digital platforms. His view on the way we do business, the relationship between brands and their customers, and the importance of holistic consumer and industry offerings is unmatched. As a visionary change maker, Steve has observed the demise of transactional retail and the rise of experiential retail in building meaningful customer relationships. His new venture, youtime, launching in 2022, is grounded in community and content first. In this session, he takes us through his strategy and explains how retailers can convert transactional customer relationships into life-long connections.