About
We are pleased to announce the first-ever Smart Networks: Expert Talk Show Series, a series dedicated to providing you with the information and insights you need to create a network designed to provide a superior customer experience.

As part of this series, you will have episodic access to insightful interviews with leaders from the network domain where they provide their perspectives and experiences of the role the network plays in driving a seamless customer experience.

Here we bring the first episode of the series, where we get in conversation with Rahul Joshi, Lead - Network Analytics & Insights, Reliance Jio on the topic ‘Customer Experience Journey: From 4G to 5G’.
When
Monday, June 23, 2025 · 4:10 p.m. IST (GMT +5:30)
Agenda
  • CX – A global perspective
  • Challenges from 4G and 5G perspective
  • 5G will need a unique approach to manage customer experience – retail and enterprise
  • How telcos can leverage smart investments to drive profitability from a subscriber standpoint
  • Role of advanced analytics and the journey ahead
Presenter
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Rahul Joshi
Lead - Network Analytics & Insights
Rahul Joshi is the Lead - Network Analytics & Insights, Reliance Jio.
As part of his role, Rahul leads the data analytics initiatives for network functions. His responsibilities revolve around building the analytics pipeline to improve customer experience and network efficiency for Jio.
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