This fascinating session will take you on a journey into 2022 and beyond, past standard customer support translation, toward a future filled with conversational AI and multilingual chatbots that deliver optimal CX.
Key Takeaways:
How do customers feel about chatbots?
How will people interact with AI for support and online help in 2022 and beyond?
How will localization of support materials, like knowledge bases, evolve to incorporate conversational AI?