This session will explore how payment experiences can act as emotional, strategic moments that build trust, loyalty, and retention, rather than simply being a backend utility. Our Group CEO, Andrea McGeachin, will moderate the session, joined by a mix of operator and fintech voices to ensure a balanced, insightful conversation. Are operators underestimating the emotional aspect of payments?
What role does transaction speed, transparency, or tone of comms play in trust?
Where do payments responsibilities lie with support for operators and players in RG and safer gambling?
How can we reframe payments as a competitive edge rather than a cost centre?