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About This Webinar
Most eCommerce support teams are stuck in the same loop: answering the same questions, manually, every single day. Where's my order? How do I return this? Can I get a refund? The questions are repetitive, and the cost of answering them slowly is real: unhappy customers, bad reviews, and a team burned out on copy-paste work.
This webinar is a practical, experience-led conversation about how successful eCommerce brands are breaking that cycle. We'll dig into the two biggest drivers of support volume (order tracking and returns) and show what it actually looks like when an AI Agent handles those conversations from start to finish, across WhatsApp, email, and chat, 24/7.
Agenda
- The current state of eCommerce customer support
- WISMO: why it's your highest-volume problem and how to solve it
- Returns, refunds & post-purchase support
- Real results from eCommerce brands using AI
When:
Thursday, May 28, 2026 · 11:00 a.m. · Amsterdam
Duration: 45 minutes
Language:
English
Who can attend? Everyone
Dial-in available?
(listen only): No
Featured Presenters
Customer Success Manager
Helps organizations to streamline their conversations by using Trengo.
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