Using Data to Understand and Improve the Productivity of Your Lab Staff

As lab manager, we have a strong desire to run a finely tuned laboratory from top to bottom. Why not? It makes our jobs easier and more rewarding. One measure of the operational success of your laboratory is staff productivity. But just how productive is your organization? Do you have metrics to properly measure productivity? Are your metrics defined around activity or outcomes? What do you learn from your metrics and what do you change?

This presentation will first cover the importance and benefit of measuring staff productivity. It will then transition into a discussion of staff productivity metrics—selecting, defining, and evaluating performance vs the metric. Examples of specific productivity metrics and their use will be discussed including, staff utilization through activity-based time tracking, revenue-based productivity using project make goods, turnaround time, backlog, and on-time project delivery. Finally, the presentation will conclude with a discussion on how lab managers can drive their organization to even higher performance through dedicated efforts aimed at growing employee engagement. This webinar will benefit anyone with responsibility around lab management, lab productivity, or meeting lab delivery expectations.

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