Webinar: From Click to Repeat: The Untapped ROI of Transactional Touchpoints by OrbitalX Webinars

About This Webinar

Transactional touchpoints are often overlooked, but in reality, can be one of the biggest engagement points for your brand. Did you know ecommerce consumers check order tracking pages an astounding 4.6 times per order on average?

The question is: Are you giving those views to your shipping carriers’ site, or back to your store? In this webinar, we’ll unveil insights from our latest report showing how an optimised transnational journey through emails, SMS, and branded tracking pages drive happier customers and boosted revenue.

If you're looking to improve retention and drive more repeat purchases without increasing ad spend, this is your roadmap.

Key Takeaways:
● The untapped ROI of transactional messages
● Examples of how top brands are crafting next-level transactional touchpoints
● How to increase customer lifetime value through post-purchase CX

Agenda

The Hidden Goldmine in Transactional Messaging – key data insights from Loop’s new tracking report
Real Brand Tactics Driving Loyalty In The Toughest Climate – examples from top eCommerce brands
How to Operationalise Touchpoints for Profit – practical steps for implementation

Austin Hutchison

Product Manager, Loop

Austin Hutchison is a Product Manager at Loop Returns, where he helps leading brands retain revenue and boost customer loyalty through smarter post-purchase experiences.

Manon Berho

Customer Success Manager, Email & SMS Specialist, Yotpo

Manon Berho is a Customer Success Manager at Yotpo, where she helps eCommerce brands elevate retention and customer experience through loyalty, SMS, and post-purchase strategies. Manon brings practical insights on how brands can turn transactional touchpoints into high-impact moments that drive repeat purchases and long-term growth.

Stefan Milicevic

Strategy Director, Underground eCom

Stefan Milicevic is the Strategy Director at Underground eCom, where he helps DTC brands scale profitably through email and retention marketing.