Building Your Community "Team" as a Team of One

Tirza Austin is an online community manager for the American Society of Civil Engineers. In her first year, her projects included relaunching the members-only community, starting a new mentoring program, and launching a student and younger member portal with curated content featuring an online forum. Within months, the younger member portal doubled the initial goal of 10,000 users in a year. More than 1,000 members have enrolled in the mentoring program. Site traffic for the online platform has almost tripled.

During the COVID-19 Pandemic she worked to support ASCE members through the online community. She launched a COVID-19 resource page featuring community content. She also worked on creating a weekly, virtual roundtable series (Thursdays @ 3).

She enjoys studying member engagement and looks forward to the challenge of improving membership retention at ASCE.
She is a member of CMX Pro, Toastmasters International, and the American Society of Association Executives. In her free time, she enjoys spending time with her seven-year-old daughter, Pearl.