Live web conversation hosted by Stacey Seronick

Learn what business use cases are ripe for chatbot solutions and where to begin to create one.

Creating a conversational, engaging product is a universal need for tech. The latest technology that seems to fill this need is a chatbot - and not unlike most new technologies that come down the pike, business leaders and product managers are clamoring to create them.

But are they really the answer to engaging your consumer? When and in what cases should they be used, and when would it be better to craft an alternative?

With over 20 years of experience designing and strategizing services and products for diverse groups, Stacey Seronick’s recent work and research has focused on how to create dynamic conversational experiences within products, especially through the use of AI, chatbots and robots. In this free webinar, Stacey will dive into the ins and outs of chatbots, share use cases suited for chatbot solutions, and jumpstart you on creating that experience. Stacey holds a Master’s degree in Human Computer Interface and Design, and speaks and runs workshops on this topic internationally.

+3 Steps to Determining Whether to Create a CUI (Conversational User Experience)
We’ll cover the three critical steps needed to figure out whether a chatbot is the right solution for your business use case.

+2 Types of Use Cases Best-Suited for Chatbots
Due to current technical limitations as well as cultural norms and expectations, there are two types of use cases which are best-suited to chatbot solutions. We’ll explore what those are and why.

+How Do I Start?
You’ve got a use case that seems ripe for a chatbot solution – great! There are 4 basic steps to take to create it.

Bonus- Free Spreadsheet Template
To keep everyone organized and analyzed based on their particular use case, a free spreadsheet template will be shared and reviewed with attendees.