Delivering Customer Delight: How to Master Post-Purchase Satisfaction

As retailers are getting ready for the busiest time of the year, it is important that every part of your post-purchase and returns process is personalized and optimized to deliver the best results. A report by Accenture found that 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations, including personalized post-purchase and returns experiences.

In this webinar, we will discuss:

• How to improve the customer experience post-purchase
• Ways that brands can recover revenue during peak returns season
• Real-world examples that have produced results

Speakers:
• Rick Egan, VP Performance Marketing, Bed, Bath & Beyond
• Colleen Waters, Senior Director, E-Commerce, Steve Madden
• Sowmya Murthy, Head of Product Marketing. parcelLab
• Moderated by: Jill Dvorak, Chief Content Officer, CommerceNext

Sponsored by parcelLab