Delivering Customer Delight: How to Master Post-Purchase Satisfaction
Wednesday, October 11, 2023 · 2:00 p.m.
ABOUT THIS WEBINAR
As retailers are getting ready for the busiest time of the year, it is important that every part of your post-purchase and returns process is personalized and optimized to deliver the best results. A report by Accenture found that 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations, including personalized post-purchase and returns experiences.
In this webinar, we will discuss:
• How to improve the customer experience post-purchase
• Ways that brands can recover revenue during peak returns season
• Real-world examples that have produced results
Speakers: • Rick Egan, VP Performance Marketing, Bed, Bath & Beyond • Colleen Waters, Senior Director, E-Commerce, Steve Madden • Sowmya Murthy, Head of Product Marketing. parcelLab • Moderated by: Jill Dvorak, Chief Content Officer, CommerceNext