Modernizing Customer Engagement Like a Jedi Master
Wed, May 4, 2022 · 2:00 PM
ABOUT THIS WEBINAR
This special edition CommerceNext webinar on Star Wars Day 2022, Wednesday, May the 4th, will help you harness The Force and prepare for the future of customer engagement and look at the intersection between customer service, experience and acquisition. The conversation will include social selling, livestreaming, and metaverse-inspired technology. We'll look at the landscape of modern approaches to e-commerce engagement and how to determine what to deploy and when based on customer needs and other factors.
In this webinar, we'll look at:
> Why customer service, customer experience and customer acquisition are interrelated and should be managed to improve customer engagement
> Examples of the metaverse in ecommerce
> How to prioritize new customer engagement strategies amidst an already busy roadmap
Register now to become part of the CommerceNext e-commerce rebel alliance!
• Anna Brian Lee, VP, Global Member Marketing, WW
• Dana Schwartz, SVP, Global Direct to Consumer & Digital, KEEN
• Benita Johnson, Sr Gift Card Manager, Home Chef
• John Grech, Chief Commercial Officer, GiftNow
• Moderated by Scott Silverman, Co-Founder, CommerceNext