Customer experience is what matters most when it comes to customer retention and lifetime value. Personalized customer experiences convert better because shoppers are likely to come back to a business that knows your orders and recommends the right solutions. And timely resolution of issues is critical for long-term customers satisfaction.
But how can ecommerce businesses deliver exceptional customer experiences with increased inquiries coming from today’s ecommerce growth?
In this webinar, you’ll learn how:
• First response times increase conversions, retention and customer LTV
• Providing unique customer experiences drives loyalty & satisfaction
• AI & machine learning reduces response times and helps brands scale service
• Matt Gehring, GM of Ecommerce at Everlane
• Alexandria Collis, Director of Customer Experience at Princess Polly
• Noora Tirkkonen, Vice President - Customer Experience, Strategy & Distribution at Joybird
• Julia Whatley, Strategic Partner Manager at Gorgias
• Moderated by: Veronika Sonsev, Co-Founder, CommerceNext