Elevating Customer Experience for Ecommerce Growth
Wed, May 26, 2021 · 2:00 PM
ABOUT THIS WEBINAR
Customer experience is what matters most when it comes to customer retention and lifetime value. Personalized customer experiences convert better because shoppers are likely to come back to a business that knows your orders and recommends the right solutions. And the timely resolution of issues is critical for long-term customer satisfaction.
But how can ecommerce businesses deliver exceptional customer experiences with increased inquiries coming from today’s ecommerce growth?
In this webinar, you’ll learn how:
• First response times increase conversions, retention and customer LTV
• Providing unique customer experiences drives loyalty & satisfaction
• AI & machine learning reduces response times and helps brands scale service
• Matt Gehring, GM of Ecommerce at Everlane
• Alexandria Collis, Director of Customer Experience at Princess Polly
• Noora Tirkkonen, Vice President - Customer Experience, Strategy & Distribution at Joybird
• Julia Whatley, Strategic Partner Manager at Gorgias
• Moderated by: Veronika Sonsev, Co-Founder, CommerceNext