Giving CCG/STP access to instant and consistent patient communication for COVID-19 or other emergency direct engagement.
As a result of COVID-19, primary care services have changed rapidly to adapt to the needs of the crisis. As a result, over 60% of patients are now required to follow new processes to secure an appointment with their GP, whilst one in ten believe their GP practice is closed.
The webinar features the outcomes of a study which investigated patient understanding of what services are currently available and patient satisfaction with the current situation. The need for regional patient communications is highlighted, and solutions to address the key issues, without impacting valuable staff time, are discussed.
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Understanding patient’s expectations & lack of understanding
Ways to address patient education
Solutions to regional communication
Keeping patients informed, to increase satisfaction and prevent service misuse
Providing an inclusive approach to public health messages
With extensive experience in healthcare, Kieran is an expert in bespoke software solutions and implementing innovative ways of working. Kieran is dedicated to improving frontline NHS healthcare by helping Health Boards, Trusts, CCG’s, Alliances,...
Jonathan has over 25 years’ software solutions experience. Within healthtech, Jonathan has worked on some of the most ambitious and innovative healthcare IT programmes in Europe, including NHS Scotland’s national Patient Management System, NHS...