Recorded Tue, September 22, 2020 7:30 am (EDT)
  • When
    London (GMT 1:00)
  • About
    Giving CCG/STP access to instant and consistent patient communication for COVID-19 or other emergency direct engagement.

    As a result of COVID-19, primary care services have changed rapidly to adapt to the needs of the crisis. As a result, over 60% of patients are now required to follow new processes to secure an appointment with their GP, whilst one in ten believe their GP practice is closed.

    The webinar features the outcomes of a study which investigated patient understanding of what services are currently available and patient satisfaction with the current situation. The need for regional patient communications is highlighted, and solutions to address the key issues, without impacting valuable staff time, are discussed.

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  • Agenda
    • Understanding patient’s expectations & lack of understanding
    • Ways to address patient education
    • Solutions to regional communication
    • Keeping patients informed, to increase satisfaction and prevent service misuse
    • Providing an inclusive approach to public health messages
  • Price
  • Language
  • Dial-in Number
    Please register for this Webinar to view the dial-in info.