About
The current context has forced the adoption of new ways of delivering veterinary care with little opportunity to train, prepare or establish best practices.

In this webinar we will explore the why, the what and, importantly, the how of virtual veterinary care drawing on data from over 75,000 interactions on the PetsApp platform.

We will also discuss the appropriate extent of digitalization, and how to use technology to deliver a joined up online-to-offline veterinary care experience.
When
Agenda
  • Constructing complete online-to-offline customer, employee and patient journeys
  • Exploring asynchronous vs synchronous virtual care opportunities, and implications for capacity utilization improvements
  • Integrating digital payments to monetize previously un-monetizable touchpoints
  • Collecting and responding to pet owner feedback with a design thinking approach
  • Freeing your teams from the tyranny of the telephone, while facilitating seamless communication and collaboration
Presenter
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Dr Thom Jenkins MA VetMB MRCVS
Co-founder & CEO
Thom is the Co-founder and CEO of PetsApp. He has served as the Chief Operating Officer of veterinary groups in both Europe and Asia. He is also Non-Executive Director at Recruit4vets, and on the Advisory Board of YLD – a software engineering and design consultancy, working with brands such as The Economist, the Trainline, Condé Nast and British Gas.
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