In today’s digital world, consumers’ expectations of their favourite retailer have never been higher.

Retailers and brands need to deliver a first-class online shopping experience and take things far beyond the traditional product pairing in order to engage consumers.

In this live panel discussion on Thursday, September 10 at 2pm BST, we will discuss how retailers can create a unique relationship with each shopper and set their business up for success.
  • How has the customer expectation around personalisation changed in recent months?
  • What do brands and retailers need to do in order to exceed customer expectations?
  • What trends do you expect to see this year and what tactics promise most success?
Justin Tyrrell
Global VP Sales, Fresh Relevance
Justin joined Fresh Relevance in 2019 as VP of sales and is responsible for helping brands embrace personalization strategies to maximise their customer experience and increase their online sales.
Sheri Allen
Head of CRM, Performance Lab
Sheri's passion and enthusiasm for marketing has helped her lead the transition of CRM strategies for well-known brands in retail, health and wellness. Sheri was awarded Email Marketer of the Year at the Dotties awards in London.
Charles Kraus
Senior CRM Manager, Buyagift
Charles has worked in the industry for over 6 years across media and retail, now for the Smartbox Group on their UK brands Buyagift and Red Letter Days. Implemented 121 personalisation on email including automated product selection for newsletters and triggers across the customer lifecycle.
Sam Tidmarsh
Content Producer, CloserStill Media
Sam creates the content for eCommerce Expo, Technology for Marketing & ad:tech LDN for award-winning events company CloserStill Media.
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