About
In today’s digital world, consumers’ expectations of their favourite retailer have never been higher.

Retailers and brands need to deliver a first-class online shopping experience and take things far beyond the traditional product pairing in order to engage consumers.

In this live panel discussion on Thursday, September 10 at 2pm BST, we will discuss how retailers can create a unique relationship with each shopper and set their business up for success.
Agenda
  • How has the customer expectation around personalisation changed in recent months?
  • What do brands and retailers need to do in order to exceed customer expectations?
  • What trends do you expect to see this year and what tactics promise most success?
Presenters
1596633824-ff3d9f47b6dc1b1a
Justin Tyrrell
Global VP Sales, Fresh Relevance
Justin joined Fresh Relevance in 2019 as VP of sales and is responsible for helping brands embrace personalization strategies to maximise their customer experience and increase their online sales.
1596633749-c39ad948d3a9efb6
Sheri Allen
Head of CRM, Performance Lab
Sheri's passion and enthusiasm for marketing has helped her lead the transition of CRM strategies for well-known brands in retail, health and wellness. Sheri was awarded Email Marketer of the Year at the Dotties awards in London.
1596633454-05cfb8db1f1cca80
Charles Kraus
Senior CRM Manager, Buyagift
Charles has worked in the industry for over 6 years across media and retail, now for the Smartbox Group on their UK brands Buyagift and Red Letter Days. Implemented 121 personalisation on email including automated product selection for newsletters and triggers across the customer lifecycle.
1596628181-7899d470e1143bd5
Sam Tidmarsh
Content Producer, CloserStill Media
Sam creates the content for eCommerce Expo, Technology for Marketing & ad:tech LDN for award-winning events company CloserStill Media.
Register To Watch Recording
Full name*
Email Address*
Company name *
Job Title *
Marketing Permission
CloserStill Media and Fresh Relevance will use the information you provide on this form to be in touch with you and to provide updates and marketing. We will not share or sell your personal information. You can unsubscribe anytime by clicking the unsubscribe link in the footer of our emails, or by replying to our emails and asking to be unsubscribed. For more information, please read our privacy policy.
I agree to these terms*
We use BigMarker as our webinar platform. By clicking Register, you acknowledge that the information you provide will be transferred to BigMarker processing in accordance with their Terms of Service and Privacy Policy.