Why the Service Desk is the Heart of DevOps (UK/EU)

ABOUT THIS WEBINAR
According to ITIL, the service desk is the heart and face of IT - but what if your IT teams were empowered to do more? This webinar takes a look at DevOps from the point of view of the service desk.

Learn how placing the service desk at the centre of your DEVelopment to OPerational lifecycle is a great practice to create, maintain and improve your software development and services, and how software like the Atlassian toolsuite will help you make the Service Desk the heart of your customer lifecycle.

About the Presenter:

Highly experienced in the world of DevOps, ITSM and leadership, Daniel Breston specialises in helping leadership and management overcome struggles and take full advantage of the opportunities presented by digital technology and cloud based services.

This webinar will also take place at 11AM EDT. Register for that time here: https://www.bigmarker.com/clearvision1/service-desk-heart-of-devops-us
  • Science & tech
ADDITIONAL INFO
  • Categories:
    • Science & tech
  • Duration: 1 hour
  • Price: Free
  • Language: English
  • Who can attend? Everyone
  • Webinar ID: 87cf47be42db
  • Dial-in available? (listen only): Not available.
FEATURED PRESENTERS
  • Webinar hosting presenter

    Daniel Breston

    Director Of Coaching and Continuous Improvement Enabled by Technology at Qriosity Limited
    Daniel has a wide range of experience in infrastructure, cloud computing, application management, service desk, and development. He loves the opportunities of DevOps; that blend of Agile, Scrum, Theory of Constraints, Enterprise Architecture,...
    Full Profile
  • 1267062-1504021722

    David Morgan

    Service Desk Solutions Manager & UK Projects Manager at Clearvision
    David Morgan is the Atlassian JIRA Service Desk Solutions Owner for Clearvision. With over 25 years experience of of working in ITSM, David has a wealth of experience of setting-up and running IT Service and Support Operations. David has managed...
    Full Profile
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