The IMF projects that world economic growth will slow to 3.2% this year, down from 6.1% in 2021. So while we are tightening our budgets in our personal lives, we can expect the same for our work lives, with businesses finding ways to spend less. For IT, it means doing more with less, as well as stopping or significantly slowing discretionary spending.

Calculating ITSM ROI is key for enterprises looking to deliver rapid time to value for their investments in a modern service management solution. But how can they achieve faster time-to-value with all the challenges that business faces today?

Join us on Thursday, March 23rd at 3.00pm East African Time as we discuss the following:

• Key ITSM trends organizations should focus on in 2023
• What’s driving technology spending this year?
• 5 points to remember for tech spends
• How to deliver rapid time-to-value with the right-sized ITSM
  • 3:00PM - 3:05PM EAT: Welcome Note - Carol Odero, Editor-In-Chief, dx⁵
  • 3:05PM - 3:35PM EAT: Presentation - Nirmal Krishnamoorthy, Product Marketer, Freshworks
  • 3:40PM - 3:55PM EAT: Q&A
  • 3:55PM - 4:00PM EAT: Closing Remarks - Carol Odero, Editor-In-Chief, dx⁵
  • 1678106842-125434fe800f5fa8
    Carol Odero
    Head of dxContent, dx5
  • 1678108226-20b783a369d0e1e4
    Nirmal Krishnamoorthy
    Product Marketer
    He joined Freshworks in June 2020 and is passionate about bringing service management solutions to enterprises, and helping organizations grow and transform. Prior to Freshworks, he was a management consultant at Deloitte and Pricewaterhousecoopers advising clients on business and technology transformation related initiatives. He earned his MBA from Duke University in the US and an engineering degree from India.